If you’ve ever ordered McDonald’s on DoorDash or Uber Eats, you may have had some orders that took longer than they should have regardless of how close the store is to your location. A viral TikTok from Uber Eats driver @shianeknight11 gives an insight into why that is.
TikTok Helps Solve The Mystery of Why McDonald’s Uber Eats Deliveries Take So Long
In the extremely brief video, the driver is shown waiting for an order as a McDonald’s worker moves around inside, apparently confused by the delivery driver being at the window. It is captioned The thing here is that POS machines—or point of sale—tend to take orders in the order they’re made. Once the cooks are notified of the order, they start preparing it.
So, couple this with McDonald’s typically having long lines at all hours of the day, an Uber Eats driver being in the drive-thru will throw a wrench into things. Now, factor in that some fast-food employees just aren’t used to delivery drivers. Plus, some drivers do things differently. Some will sit at the designated spot for delivery while others will go through the drive-thru which chokes traffic.
In @shaineknight11’s case, the driver went through the line and pretty much left the worker at the window scrambling to get the right order for 10 minutes. The video is captioned with “McDonald’s handing us a whole bag of food, not realizing we’re an Uber Eats driver and letting us keep it.” There’s a rule for McDonald’s workers that if the order is wrong, employees can’t simply take it back and have to remake it.
As expected, replies were mixed with the feeling that the TikToker simply finessed a window cashier. In response, the driver noted that she gave the order that was just handed off to a homeless person.
“Idk why everyone thinks we were trying to like finesse Mcdonald’s, it was a miscommunication on both parts. We gave the food to some homeless people, so little to no harm done. Stop coming for me.”
Commenters had questions about what @shaineknight11 was supposed to do as a delivery driver—such as parking in the spaces for pick-up and delivery, not going through the drive-thru, and just telling the window cashier that they’re delivering. The video was posted on January 31 and has been viewed over 380,000 times.
As of February 28, the creator is still fielding comments on TikTok.
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https://www.youtube.com/watch?v=UIBvM_-17dQ
